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Privacy Policy

Upgrade Policy

The following is provided for your information regarding our policy for offering upgrades and special discount pricing of our products.

From time to time, Scientific Solutions may offer upgrades to our existing software products. Registered users of our current release will be offered special discount pricing as an incentive to purchase the upgrade release.

Guidelines for elibibility:
- Must order the upgrade within the time period specified at the time the upgrade is announced.
- Upgrade pricing may vary and will be announced with each new release.
In some cases, a customer may purchase a new copy of our products within a short period of time before an upgrade to that product is announced. Customers who purchase a new copy of our products within 60 days of an upgrade becoming available will be offered the upgrade at no charge.

Common Questions:

Q. How do you know if I am a registered user of the current release?

A. Scientific Solutions automatically registers all customers at the time they purchase our products. Therefore, we have records of customers and the release level last purchased. If there is a suspected error regarding our records, you may be asked to furnish a photocopy of the CD to substantiate your ownership of the current release.

Q. I purchased a new copy of DXbase in March and you offered an upgrade in April. Will I receive a free upgrade.

A. Yes. Since you purchased a new copy of the previous version within 60 days of a newer version being announced, you would be entitled to the new release. Shipping charges would apply.

Q. I upgraded my copy of DXbase in March and you offered an upgrade in April. Will I receive a free upgrade.

A. No. Our offer to provide free upgrades applies to those who purchase a new copy of DXbase.

Q. What about bug fixes?

A. Despite our best efforts, there may be a case where a serious bug is identified in a current release. In this case, a patch will be posted as soon as possible to our web site and made available for download at no charge.